Terms of service 

These terms of service in no way affect your statutory rights as a consumer.

No contract will subsist between you and granitegoat.com for the sale to you of any product unless and until granitegoat.com accepts your order by e-mail confirming that it has received payment for your product and is processing your order for dispatch. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time granitegoat.com sends the email to you (whether you receive that email). Items cannot be bought for resale without prior permission. granitegoat.com reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items cannot be bought for use in coffee competition with express permission of granitegoat.com, and reserves the right to refuse to supply. granitegoat.com also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless granitegoat.com decides otherwise.

Granite Goat refund policy 

Your order becomes binding as soon as you have completed checkout. You as the buyer are responsible for checking that you are satisfied that all details of your order are correct and suitable for your requirements. This includes without limitation quantity, product type, grind variant, billing and shipping information, and aims of delivery service. These terms extend to subscription supply, you as the buyer are responsible for checking that you are satisfied that all details of your subscription are correct and suitable for your requirements prior to all scheduled charge dates. All coffee is roasted to order, sales are final and we are not able to accept returns on roasted coffee.

Payment methods  

www.granitegoat.com take credit and debit card orders from most major cards. All our credit and debit card transactions are processed through the following gateways:

Elevon Payment Gateway

  • Visa
  • Mastercard

All cards are taken using a secure encrypted server, but please refer to our Privacy Policy for more information about how your personal data is processed by these provider

Delivery 

Expect delivery of your order within a maximum of 28 working days although we aim to dispatch within 2 working days. If we cannot deliver the goods within this time, we will tell the consumer immediately and agree on another time for delivery.

Delivery prices 

Delivery prices vary depending on which region your package is being shipped to. Delivery prices may change, and additional charges may be applied depending on your countries laws.

Miscellaneous

We are confident that our website will provide a high quality of service. However, we can not and do not guarantee the availability of the facilities at any given time or for any given duration. These terms and conditions are governed by the laws of the Bailiwick of Guernsey. All copyright and intellectual property rights of any description arising in the development and creation of Granite Goat website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by Bean14 Ltd T/a Granite Goat. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, return or destroy copies of any materials you have made.

Handling complaints 

For any concerns please contact shop@granitegoat.com.

We will attempt to acknowledge your complaint within 5 working days.

In handling the complaint we will try to advise you how long it will take to resolve, and we will try to keep you informed.

Use of discount or promotional codes, Promotional material.

Discount or promotional codes only one can be used per order.
Discount or promotional codes are not valid in conjunction with any other promotion.
Discount or promotional codes are limited to one address or one household.
Discount or promotional codes must be used at checkout to be redeemed.
Discount or promotional codes have no cash or monetary vale or product alternative.
Discount or promotional codes are only valid on specific products while stocks last and may be withdrawn at any time.
Discount or promotional codes cannot be applied retrospectively nor do we issue a refund for codes that were not used at the relevant time.
Discount or promotional codes will expire on the date specified in the specific terms relating to the discount or promotional code, as notified to you, and you cannot use the discount or promotional code after this date.

Bean14 Ltd T/a Granite Goat reserves the right to cancel a promotion at any time for any reason.

Bean14 Ltd T/a Granite Goat reserves the right to decline to accept orders where, in its opinion, a discount or promotional code is invalid for the order being placed.

Promotional material relating to a offer or code, does not bind the company to issue a code or cash alternative if the offer / promotion has expired, or been cancelled.

Customer Product Reviews 

The reviews posted represent the opinions and beliefs of the individuals that have supplied them and are not opinions and beliefs of Granite Goat.

Granite Goat  reserves the right not to post certain content, including defamatory or offensive content, health claims, cross product comparisons, or any other content that would be prohibited under UK law.

More information about Granite Goat
granitegoat.com is a site operated by Bean 14 Ltd. We are a Limited company registered in Guernsey with company number 49890. Our trading and registered address is:

Bean 14 Limited
La Rue des Reines
Forest, Guernsey
GY8 0JB

If you have any concerns about material that appears on our sire, please contact us at shop@granitegoat.com

Last updated: 03 April 2024